Details and Good Deeds
Banyan Tree Mayakoba

At Banyan Tree Mayakoba, one of three luxury properties on the Mayakoba complex, no part of the guest experience is left to chance. Staff greets you with happy faces as you exit the car and, as if with one sweeping, effortless motion, guides you through the unconventional check-in process that looks something like this: there’s no formal lobby, no check-in counter queue, there’s only the quiet ushering of guests to the wide-open sitting area that so seamlessly blends with the outdoors. Guests are offered a refreshing green chaya juice and an opportunity, only when ready, to complete the check-in process within the comfort of their private villas.

 

This personable, warm, and hassle free check-in marks only the beginning of what Banyan Tree considers a pillar of its identity: unparalleled service. Attention to detail is the unspoken motto of the Banyan Tree brand. A high level of scrutiny over every moment of a guest’s stay stems from the Asian background of the Banyan Tree’s founders who imbued into their company a passion for attentiveness. The staff is always one step ahead; they recognize you by name, remember your villa number, and burn a calming incense alongside relaxation music at nightly turn-down.

 

Each branch of the Banyan Tree embodies the same traditional Asian values of quality and service while also highlighting the local heritage of its surroundings. Though built on a foundation of an Asian minimalist aesthetic approach, each property infuses authentic and indigenous design elements. At this particular location, traditional Mexican design is seen throughout the locally crafted tiling, textiles, and accessories.

"They recognize you by name, remember your villa number, and burn a calming incense alongside relaxation music at nightly turn-down."

Across the sprawling property, indigenous trees and wild grass are groomed meticulously enough to appear well kept but not so much that the “close to nature” element found in every Banyan Tree resort is lost. There are 117 villas at Banyan Tree Mayakoba — no hotel rooms.

 

Each villa is accessible only through private entry, and should you wish to never leave the comfort of your room, you needn’t; a private pool, pool house, and sitting area, plus in-room dining, are just outside your door. Spa treatments come courtesy of Thai massage-ninja therapists trained in ancient Ayurvedic, Balinese, and Hawaiian techniques who float about the room in silence, never disturbing your zen.

One such program called “Feeding Communities Together” invites guests to support and serve local communities by preparing and serving meals for local community members. Crowd sourced micro-contributions from guests and dollar matching program by Banyan Tree have raised over US$7 million for social and environmental efforts.

 

Through a partnership with KOTO, an Australian-Vietnamese nonprofit social enterprise, young adults are offered a chance to work at the hotels, learning and building a resume. KOTO trainees have a 100% employment rate upon graduation and work in five-star restaurants and hotels (including Banyan Tree resorts) around the world.

In addition to jedi-like precision service, social and ecological initiatives are a major part of the Banyan Tree ethos. In a program overseen by the co-founders, each hotel takes part in initiatives that benefit the local community. Banyan Tree’s dedication to social and environmental responsibility manifests in sustainable operations (extensive recycling, widespread water and energy conservation, and a composting program), the protection of endangered species, and its Stay for Good program — a program that highlights specific sustainability-oriented guest experiences and activities.

 

One such program called “Feeding Communities Together” invites guests to support and serve local communities by preparing and serving meals for local community members. Crowd sourced micro-contributions from guests and dollar matching program by Banyan Tree have raised over US$7 million for social and environmental efforts.

In addition to its prestigious Earthcheck recognition, Banyan Tree Mayakoba is Rainforest Alliance-certified and educates guests on its local sustainability initiatives. Notably, the hotel works to protect a dying breed of Melipona bees whose prized honey was used by ancient Mayans for medicinal, culinary and building purposes. The resort works with local NGO Riviera Maya Sostenible to support two large hives in Mexico. Such a program provides business opportunities to locals; locals are trained to harvest and purify ingredients and are taught special production techniques to create high-quality soaps using local ingredients.

 

Joint Founder and Senior Vice President of Banyan Tree Holdings Ltd., Claire Chiang, “It is imperative for growing companies of today to embed sustainability at their core as a first principle in being a responsible business.”

  • Royal Standard
  • Carretera Federal Chetumal-Puerto Juárez KM 298
  • Playa del Carmen, Mexico
  • +52 984 877 3688
  • www.banyantree.com

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    By Published on Jun 30 2015
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